Shipping & Delivery Policy

At Anugraha, we are committed to delivering your orders quickly and efficiently. This Shipping & Delivery Policy explains our delivery process, delivery charges, and related terms.

1. Delivery Areas

Anugraha currently delivers orders within selected serviceable locations. Delivery availability may vary depending on your location.

2. Order Processing

Orders are processed after successful payment confirmation or order verification.
Processing times may vary depending on product availability and order volume.
Customers will receive order status updates through the Platform.

3. Delivery Charges

Free Delivery

Customers are eligible for free delivery when:

The delivery address is within a 3 km radius of the store/service location.
The total order value is ₹500 or above.

If both conditions are met, no delivery charge will be applied.

Distance-Based Delivery Charges

For deliveries beyond a 3 km radius, delivery charges will be calculated based on distance.

Delivery Charge: ₹8 per kilometer per order
Charges are calculated according to the delivery distance from the store to the delivery location.

The applicable delivery charge will be displayed during checkout before order confirmation.

4. Delivery Timelines

Estimated delivery times will be displayed during checkout where applicable.
Delivery times may vary based on order volume, traffic conditions, weather conditions, and other operational factors.
Delivery estimates are provided for convenience and are not guaranteed.

5. Delivery Attempts

Our delivery team will make reasonable efforts to complete delivery at the provided address.

If a customer is unavailable at the time of delivery:

The delivery partner may attempt to contact the customer.
Additional delivery attempts may be made based on operational feasibility.
Orders that cannot be delivered due to incorrect address details or customer unavailability may be cancelled.

6. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery address and contact information.
Ensuring someone is available to receive the order at the delivery location.
Verifying the delivered products at the time of delivery whenever possible.

7. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

High order volumes.
Traffic or transportation issues.
Adverse weather conditions.
Public holidays or unforeseen events.
Circumstances beyond our reasonable control.

Anugraha shall not be liable for delays resulting from such circumstances.

8. Undeliverable Orders

Orders may be marked as undeliverable if:

The delivery address is incorrect or incomplete.
The customer cannot be contacted.
Delivery is refused by the customer.
Delivery restrictions prevent successful completion of the order.

In such cases, refund eligibility will be determined in accordance with our Return & Refund Policy.

9. Changes to Shipping Policy

Anugraha reserves the right to modify this Shipping & Delivery Policy at any time. Any updates will be published on this page with the revised effective date.

10. Contact Us

For questions regarding shipping, delivery charges, or order tracking, please contact our customer support team through the contact details available on our Platform.