Privacy Policy

At Anugraha, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, mobile app, or related services (collectively, the “Platform”).

By accessing or using our Platform, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, mobile number, email address, billing/shipping address, payment details.

• Account Information: Username, Password, and order history.

• Usage Data: IP address, device information, browser type, and browsing activity.

• Cookies & Tracking: Data collected via cookies, pixels, and similar technologies to improve your shopping experience.

2. How We Use Your Information

Your information is used for the following purposes:

• To process and deliver orders.

• To communicate with you about your orders, offers, and promotions.

• To personalize your shopping experience.

• To improve our Platform and customer services.

• To prevent fraud, unauthorized transactions, and ensure security.

• To comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share information with:

• Service providers (payment gateways, delivery partners, customer support).

• Business partners for promotions (only with your consent).

• Legal authorities if required by law or to protect our rights.

4. Data Security

We use appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, or disclosure.

However, no online platform is 100% secure. By using Anugraha, you accept the inherent risks of data transmission.

5. Your Rights

You may:

• Access and update your account information anytime.

• Request deletion of your personal data (subject to legal or transactional requirements).

• Opt out of marketing communications by clicking the “unsubscribe” link in our emails.

6. Cookies Policy

Our Platform uses cookies to:

• Remember your preferences.

• Analyze site traffic and performance.

• Deliver personalized content and offers.

You can manage cookies in your browser settings.

7. Third-Party Links

Our Platform may contain links to third-party websites. Anugraha is not responsible for their privacy practices or content.

8. Children’s Privacy

Anugraha does not knowingly collect personal data from children under 13 years of age. If you believe a child has provided us with personal data, please contact us to have it removed.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the “Last Updated” date.